Send a message and I will try to get back to you as soon as possible. Most inquiries are answered within hours but varies depending on workload! Please check the mini FAQ presented here for the most common answers and the full version in the Help and Support page.
Need help? Check these common issues first!
Click on the My Account link at the top of any page and select log in and then “Lost Password” and follow the instructions to reset your password. Check your spam filters! And be sure to give the email a while to show up in your inbox too! Don’t spam the lost password form.
All items currently available in the pattern store are digital downloads. You will at least need access to a common printer to fully utilize your purchase.
Click the “My Account” link at the top of any page and select “Downloads”
Every now and then a payment will hang up with the processor. Normally this will sort itself out within a few hours. But if you have waited more than half a day you can just reach out to us and we’ll check your order manually.
Drop us a message here or check the full help and support page.