Click on the My Account link at the top of any page and select log in and then “Lost Password” and follow the instructions to reset your password.  Check your spam filters! And be sure to give the email a while to show up in your inbox too!

Depending on what you ordered it may come in a zip file or archive.  I suggest WinZip and WinRAR as free apps to extract files.

To Print the PDF files I suggest Foxit Reader as another free app.  The SVG files  are for users familiar with how to use such files for laser cutting for example which often has its own proprietary software requirements.

Regarding printing the patterns, especially the larger ones that don’t fit on a single page. Here is a simple solution.
First, install this free Foxit PDF Reader or Adobe Acrobat

Next, when you print the pattern, just make sure you print tiled pages.  As long as you have your printer set up properly it should compensate for the margins accordingly.  The benefit of using this method over pre-scaled, already chopped patterns, is you can actually scale and resize the patterns by percentage, which is rather important for things like armor where the end user can vary drastically!  Visit the scale armor tutorial at this time mark to see a walk-through. https://youtu.be/1OsqhhrutEk?t=141

The reason behind this approach is to allow universal fit options.  All patterns can be scaled using this approach instead of having one fixed size. See each video for additional tips and suggestions regarding fit.

The straightforward approach: Print at 100% scale unless you can already tell it will be too small or large (if you are not a ‘typical’ height/weight) and then make a paper mockup using the patterns. Try it out. You can intuitively estimate how much to resize it.

Or try an iterative approach. Way too big? Scale it down a lot try at 90%, just a little too small, scale it up just a few percent. 

Most patterns will have adjustment potential so it shouldn’t be too hard to hit the fit sweet spot pretty easily. 

Additionally, each product page or video tutorial may share relevant sizing info specific to the piece.

When a tutorial is available it is added to the individual product page for each component or pattern item.  In the case of bundles, see each individual component product for the direct 

For some new patterns and pre-orders the video tutorials may be coming at a later date.

Also note that additional help in the form of ad-free courses and supplementary blog-style instruction breakdown as well as more info on tool recommendations and more are all being developed and will be made available as soon as possible.

All items currently available in the pattern store are digital downloads. You will at least need access to a common printer to fully utilize your purchase.

Every now and then a payment will hang up with the processor.  Normally this will sort itself out within a few hours.  But if you have waited more than half a day you can just reach out to us and we’ll check your order manually.

Click the “My Account” link at the top of any page and select “Downloads”

Drop us a message here or check the Help and Support page.